Patriot Hauls sends a set of automatic emails as each booking moves along — to your renter and to you. These are transactional notifications (the kind every booking needs), separate from the workflow messages you can customize and time. They send on their own; there's nothing to switch on.
What renters and operators receive
These emails fire automatically off booking activity. Depending on the event, the email reaches the renter, you, or both:
- New booking — you're notified when a renter requests or books a unit. If you ask booking questions, the renter's first answer is surfaced right in the alert so you have the haul context up front.
- Booking confirmed — the renter gets their confirmation with the booking details once the booking is confirmed.
- Payment received — confirmation that a payment went through.
- Contract signed — sent when the renter e-signs the rental agreement.
- Booking completed — sent when the rental wraps up.
- Booking cancelled — sent if a booking is cancelled.
- Pickup location changed and unit changed — sent when you relocate a booking or swap the assigned unit.
Good to know: The confirmation email goes to the renter only. You don't get a duplicate confirmation for your own booking — you already got the new-booking alert.
Where these emails come from
All of these are sent for you by Patriot Hauls from a verified updates.patriothauls.com sending address — you don't connect an email account or write any of them. They also show up alongside your in-app notifications, and key updates (new booking, payment received, cancellation) are mirrored into the renter's conversation thread so your history stays in one place.
Heads up: These transactional emails are not the same as your timed workflow messages (reminders, access codes, inspection links). Those you can edit, time, and turn on or off per message.
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