Patriot Hauls sends a set of automatic emails as each booking moves along — to your renter and to you. These are transactional notifications (the kind every booking needs), separate from the workflow messages you can customize and time. Most send on their own. The two alert emails that come to you have an on/off switch, covered below.
What renters and operators receive
These emails fire automatically off booking activity. Depending on the event, the email reaches the renter, you, or both:
- New booking — you're notified when a renter requests or books a unit. If you ask booking questions, the renter's first answer is surfaced right in the alert so you have the haul context up front.
- Renter message — you get an email each time a renter messages you.
- Booking confirmed — the renter gets their confirmation with the booking details once the booking is confirmed.
- Payment received — confirmation that a payment went through.
- Contract signed — sent when the renter e-signs the rental agreement.
- Booking completed — sent when the rental wraps up.
- Booking cancelled — sent if a booking is cancelled.
- Pickup location changed and unit changed — sent when you relocate a booking or swap the assigned unit.
Good to know: The confirmation email goes to the renter only. You don't get a duplicate confirmation for your own booking — you already got the new-booking alert.
Turn off the email alerts sent to you
You can stop the New booking and Renter message emails without missing anything: the in-app notification and the push to your phone still come through. These switches belong to the business, so only the account owner sees them.
On the website:
- Go to Settings.
- Find Alert Notifications, then Email alerts to you.
- Switch New booking or Renter message off (or back on).
In the app:
- Open the Settings tab and tap Emails.
- Under Email alerts to you, switch New booking or Renter message off (or back on).
Heads up: The booking confirmation email to your renter always sends. It has no switch.
Turn off emails your renters get
The timed emails to your renters (the 24-hour and 1-hour reminders, access codes, inspection forms, the review request, and the document reminder) each have their own email switch:
- On the website: open Workflow in the left menu, then Send By Email.
- In the app: Settings → Emails → Emails to your renters. The app's switches cover standard pickup rentals. Delivery, dumpster, storage and specialty rentals are set on the website under Workflow.
See Turn messages on/off and send now for the rest of the message settings.
Where these emails come from
All of these are sent for you by Patriot Hauls from a verified updates.patriothauls.com sending address — you don't connect an email account or write any of them. They also show up alongside your in-app notifications, and key updates (new booking, payment received, cancellation) are mirrored into the renter's conversation thread so your history stays in one place.
Related
Still need help? Tap the Support button inside your dashboard.