You may notice a short consent line wherever a renter enters their phone number. That's not clutter — it's how text messaging stays legal. Carriers and U.S. law (A2P 10DLC and the TCPA) require clear consent before a business texts someone. Patriot Hauls builds that consent in for you, so you're covered without thinking about it.
Two kinds of texts, two kinds of consent
- Booking and inquiry texts (transactional). When a renter submits a booking or an inquiry, that action is their consent to receive texts about it — confirmations, reminders, and replies. The consent line simply states that plainly.
- Marketing texts (remarketing). Promotional texts are held to a higher bar: consent must be optional. Those show up as a checkbox the renter can leave unchecked, and Patriot Hauls only ever markets to people who opt in.
Every message includes the required HELP and STOP language, so renters can always get help or unsubscribe, and standard message rates apply.
Whose name is on the text
The sender name follows the number the text is sent from, per account. If a message goes out from your connected business number, it's your business name renters see — not a generic one. This keeps your texts recognizable and trusted, and it's handled automatically based on how your number is set up.
Good to know: You don't have to add or word any of this yourself. The consent line and the HELP/STOP handling are standard everywhere a phone number is collected. Your job is just to keep your own connected number in good standing.
To send booking texts from your own number, see Turn messages on or off and send now and Get text alerts for your business.
Still need help? Tap the Support button inside your dashboard.