The pickup and return times a renter can choose aren't a fixed platform window — they come from your setup. Two things decide them: your pickup style and your hours of operation. This article explains exactly how a renter's available times are worked out so there are no surprises at checkout.
Contactless vs in-person
Your pickup style lives in Workflow Settings → Pickup Style:
- Contactless — the renter uses a lockbox and access codes go out automatically. Because there's no one to meet, renters can pick any time of day, any day (24/7). Your hours of operation don't restrict contactless handoffs.
- In-Person — you meet the renter. So the times a renter can pick are limited to your hours of operation for that weekday (see below).
Your hours become the renter's time slots (in-person)
Set your hours per day in Business Info → Logistics & Hours → Hours of Operation (you'll also see this during onboarding). For an in-person operator:
- A day's open–close window is exactly the set of pickup and return times a renter can choose that day. If Monday is 8:00 AM–8:00 PM, the renter sees 8:00 AM through 8:00 PM on a Monday.
- A day marked Closed (the Closed toggle) has no handoff window — a renter can't pick up or return on that day. Rentals can still span across a closed day; the renter just can't hand the unit off on it.
- The return time is checked against the return day's hours, and the pickup time against the pickup day's hours — so a multi-day rental honors both days' windows.
- If you've saved no hours at all, nothing is imposed and renters can pick any time (24/7).
Good to know: This is the same for the website and the app, and it's enforced on our servers — a booking with a pickup or return time outside your hours is turned away even if someone tries a direct link. Renters only ever see valid times.
Marking a day closed the right way
Use the Closed toggle for a day you're off. Don't try to signal "closed" by setting the same opening and closing time (like 8:00 AM to 8:00 AM):
- A day whose open and close times are identical now reads as closed everywhere.
- The editor won't let you save a day whose closing time isn't after its opening time — you'll get a prompt to fix it or use the Closed toggle. This keeps the times a renter sees honest.
Same-day pickups
For a booking that starts today, times that have already passed (within about 30 minutes of now) drop off the list, so a renter can't pick a handoff time in the past.
Where to change all this
- Hours of operation: Business Info → Logistics & Hours.
- Pickup style (contactless / in-person): Workflow Settings.
Related: Calendar and availability, How bookings work, and Workflow messages and timing (when access codes go out).
Still need help? Tap the Support button in your dashboard and we'll walk through your hours with you.