Every booking payment creates an invoice. Dashboard → Payments → Transactions is your record of all of them, with quick totals for gross revenue, sales tax collected, deposits held and returned, refunds, and outstanding (unpaid) amounts.
Finding and reading invoices
- Filter by All / Paid / Unpaid, or search by invoice number, name, or email.
- Open any invoice to see its line items, the deposit held and returned, and any amount already refunded.
- Click the download icon to generate a PDF receipt for the renter.
Sending an invoice
- Click New Invoice and fill in the details.
- The renter gets a branded email with a pay link, plus an in-app notification.
- Replies to that email route back into the booking's message thread, so the whole conversation stays in one place.
- You can also Copy pay link from the invoice row to send it yourself.
Heads up: Unpaid invoices auto-cancel after a window you set in Payment Settings → Unpaid Invoice Hold Window (most operators use 24 hours). A reminder fires to the renter at the halfway mark; on expiry the invoice cancels and the slot is released. Renters who book directly through your calendar pay up front and aren't affected.
Issuing a refund
Refunds aren't automatic — you issue them. From an open paid invoice:
- Issue Refund — refunds any part of what the renter paid (rental, add-ons, tax, or fee). Enter the amount; you can refund partially or in full.
- Return Deposit — refunds the security deposit specifically. See deposits and holds.
Refunds go back to the renter's original card on your connected Stripe account. The invoice then shows as partially refunded or refunded, and the amount is logged so your totals stay accurate. You can't refund more than the renter actually paid.
Good to know: Set your Cancellation Policy under Payment Settings so renters see your refund rules at checkout — for example, "the security deposit is non-refundable if cancelled within 24 hours of pickup."
Still need help? Tap the Support button inside your dashboard.